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SellSmart.com FAQ

Q: What happens if I forget my password?
Q: I can't get my credit card to go through.
Q: How can I change my password, address or credit card information?
Q: Can I delete an order or change an item in an order?
Q: Can I purchase product from outside the United States?
Q: What form of currency do you require?
Q: Why is there a copyright notice on the back of my printed material?
   
Q: What happens if I forget my password?"
A: Email us. We'll promptly send your password to your email address.
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Q: I can't get my credit card to go through.
A:

The billing address you enter must match the address on file with your credit card company. We suggest double-checking a recent billing statement to verify your address.

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Q: How can I change my password, address or credit card information?
A:

To change your password, click on the 'Your Account' button. You will be asked to enter your e-mail address and password, then choose Set Your Preferences, Password:

To change your billing address or credit card information, please e-mail us at info@sellsmart.com or call us at 1-800-522-0852 during the hours of 8AM-8PM EST.

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Q: Can I delete an order or change an item in an order?
A:

Once you have placed an order and received an order number, you have approximately ten minutes to cancel or change the order.

To cancel or change an order during this approximately ten minute window, click on the 'My Account' button and enter your e-mail address and password. Go to Review Your Order History and if your order has not been processed, you will be given the option to Cancel or Modify your order.

If these options are not listed, your order has been processed and you will need to call 1-800-522-0852 to speak with a customer service representative.

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Q: Can I purchase product if I live outside the United States?
A:

We are able to ship products to customers in the United States, Canada, Puerto Rico and many other countries.

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Q: What form of currency do you require?
A: U.S. Currency.
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Q: Why is there a copyright notice on the back of my printed material?
A: In accordance with copyright laws, appropriate copyright notices will be included on printed material when necessary..
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